Who We Are:
Freedom in Fashion. Fashion gives us the freedom to express ourselves and to be unique. Freckle Face Boutique celebrates the diverse looks of all women. From the bohemian goddess to the vixen out on the town, we have something for every woman. We embrace and encourage every woman to feel free and beautiful through the world of fashion. Freckle Face Boutique strives to not only bring you the latest fashions, but also something unique. Our funky and fresh styles set our customers apart from the pack.
We would love to hear from you! If you have any comments, questions, or concerns please feel free to email us at:
Our office hours are 9am-7pm Pacific Time. A Freckle Face Boutique associate would be happy to help you within these hours, and promised within 2 business days, to ensure our customers are getting the attention they deserve.
Return and Exchange Policy:
If you are not satisfied with your order, you may return it within 30 days* from the listed shipped date. In the rare instance that your item(s) arrive defective, they must also be returned within this time frame. A refund will be processed for all qualifying customer returned merchandise.
*All orders must be received by our returns department on/before the allotted 30 day window has ended. Items received outside of the allotted 30 day return window may be denied and returned to you at your expense. If we do not hear back from you, or you do not wish to have your items re-shipped; your return may be denied without return or refund and discarded at no additional cost to you.
*Please note that all qualified return items must not be damaged, soiled, washed, altered or worn.
• All original labels and tags must be attached.
• Please include your original order invoice with your return item(s). Worn/washed items, items containing stains from wear, or items missing their original tags will be denied and returned to you at your expense.
*Original shipping fees are not refundable. A 20% restocking fee applies to orders that are refused by the customer at the time of delivery, or returned due to an “undeliverable address”.
FINAL SALE ITEMS: All jewelry, accessories(hats, sunglasses, belts, and gifts/tech) and items marked as sale are considered FINAL SALE, and are not eligible for return, refund or exchange.
*If any of the mentioned final sale items are returned, the customer will be responsible for any return shipping charges. If we do not hear back from you, or you do not wish to have your items re-shipped; your return may be denied without return or refund and discarded at no additional cost to you.
Exchanges: We do not currently offer exchanges as many of our items sell out very quickly. Should you need a different size or color, simply place a new order for the alternate item. You can return any eligible items separately by following the return process.
Steps to complete your return:
1. All packages include a “Return Form,” an order invoice, and your merchandise. Fill out the “Return Form” completely and accurately, by listing return reason code and return quantity. Please indicate the items you are returning by placing a check mark in the Return box.
2. Pack and seal the merchandise with the “Return Form.” *Please note that you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.
3. Mail Package to:
Freckle Face Boutique
302 Calle Manzana
Bakersfield, CA 93314
4. Returns are usually processed within 7 business days upon receipt. You will receive an email from us when your return has been processed and credited. Please allow 1-2 billing cycles for the credit to appear on your statement.